Assisted Travel: 0333 3211 202
They are open from 08:00 – 20:00 Monday to Saturday and 11:00 – 20:00 on Sundays
Assisted Travel: 0800 197 1329
Textphone: 18001 0800 197 1329
Assisted Travel: 08457 443 366
Textphone: 08457 443 367
Need special assistance when you travel? Then please call the Virgin Trains Journey Care reservation service at least 24 hours in advance. Calls cost 2ppm (day) and 0.5ppm (evening) from a BT landline. Other operators' charges may vary.
The Welsh Assembly Government is continuing its commitment to the Wales Station Improvement Programme which seeks to provide exemplary accessibility for stations for example at Port Talbot Parkway, Pontypridd and Neath Stations.
Following two successful trials at Aberdyfi and Valley Stations, we aim to roll out the Easier Access (Humps) programme at selected rural stations in Wales that have an issue with the stepping height between the platform and the train preventing people with wheelchairs boarding and this programme will be completed by the end of 2011.
Further Information on accessible public transport in Wales can be found by visiting Traveline Cymru.